Cayan Solutions customer support is set up to respond to your short and long-term needs. We are committed to service excellence and maintaining lasting partnerships with our customers. We will continue to improve our products and services and evolve at the same pace as your business.
You can focus on core business activities while Cayan takes care of your IT solution maintenance and perfection.
In corrective maintenance, Cayan development team addresses errors and faults in your software that could affect various areas of your software; design, logic or code.
An adaptive maintenance can be triggered by changes to the operating system, hardware, software dependencies and even organizational business rules and policies.
Our team considers preventive maintenance doing the required changes to increase the understanding and maintainability of your software and to avoid any expected problem in the long run.
Cayan technical team can enhance or re-engineer any part of your software to meet your evolution requirements. As your software gets exposed to users, they will suggest new features to be part of your software, which in turn can become future enhancements to the system.
Cayan offers three levels support service for its developed software. Cayan team will help you with troubles of any complexity level — from providing workarounds & hot fixes to security audit and application enhancement.
Includes user guidance, standard issue fixing, monitor system data analysis, etc.
Includes outsourced server administration, IT environment support (issue detection and fixing), proactive monitoring systems setup, etc.
Includes source code issue resolution, application code optimization, new functionality realization, etc.